Resham Patel

Executive Technology Leader

I turn fragmented
technology into scale

20+ years bridging IT infrastructure and global business strategy — building AI-driven, high-performing programs that turn engineering effort into enterprise value.

Aldie, Virginia
+1 571-233-7639
rphokie@gmail.comLinkedIn
$30M

ARR driven through strategic product initiatives

16

Years building infrastructure from the ground up

20+

Years of product leadership and B2B SaaS experience

5,000+

Locations running on platforms I helped ship

What I Do

A "top-down / bottom-up" perspective

At Safety NetAccess, I lead the Select Networx division, aligning global technology initiatives with client growth. Sixteen years as a CIO before that means I can talk to engineers about architecture and to the board about strategy — in the same meeting.

Product Strategy

Taking B2B SaaS products from 0→1, finding product-market fit, and building the roadmap discipline that turns vision into shipped features.

Product-Market FitRoadmappingPLG Motions

AI & Infrastructure

Modernizing legacy networks and standing up AI-driven monitoring and middleware that keeps thousands of locations connected and reliable.

AI-driven SolutionsCloud & AWSNetwork Monitoring

Global Leadership

Running distributed engineering and support teams across geographies, translating board-level strategy into execution on the ground.

Cross-Functional TeamsC-Suite CollaborationP&L Ownership

Experience

Where I've built it

Chief Information Officer

SAFETY NETACCESS · Westwood, MA

June 2026 – Present
  • Lead the systems engineering team to manage and modernize the application stack across different divisions
  • Analyze data gaps across the Sales and Marketing teams
  • Apply Agentic AI applications to boost productivity and establish better visibility

Executive Director, Global Head of Select Networx

SAFETY NETACCESS · Westwood, MA

January 2018 – June 2026
  • Lead product strategy for a B2B SaaS platform, achieving product-market fit through 0→1 discovery in MDU and hospitality
  • Oversee a 15-person engineering and design team driving platform adoption
  • Generated $30M in ARR executing a global Universal WIFI initiative
  • Spearhead AI-driven network monitoring and middleware integration

Chief Information Officer & Co-Founder

UNITED SOLUTION · Clemmons, NC

January 2007 – January 2018
  • Built and scaled an internal B2B SaaS ticketing platform and CRM
  • Identified product-market fit for network, VoIP, and AI-adjacent managed IT services
  • Managed a 20-person technical support and engineering org
  • Directed cloud SaaS development across global offices

Senior Software Consultant

ORACLE

January 2001 – January 2007
  • Developed HRMS product specifications for Fortune 500 clients
  • Managed major PeopleTools upgrades and platform patches
  • Enhanced product quality via performance testing and reporting

Skills & Expertise

The toolkit

Product Leadership

Product StrategyProduct-Market FitProduct Dev LifecycleKPI DefinitionPLG Motions0→1 DiscoveryRoadmapping

Technical & Innovation

B2B SaaS PlatformsAI-driven SolutionsCloud SolutionsAWS MigrationMiddleware IntegrationNetwork MonitoringVoIP & CCTV

Management & Execution

Team LeadershipAgile & ScrumCross-functional LeadershipC-level CollaborationStrategic PlanningBudget ManagementNearshore Teams
Certified Scrum Product Owner
Certified Scrum Master

Featured Work

SNAPx Platform

A comprehensive B2B SaaS platform providing centralized network management, authentication, and reporting for technology integrators — deployed in over 5,000 locations including hotels, multi-family units, and senior living facilities.

SNAPx Dashboard

Key Features

  • Centralized Management: deploy changes across thousands of networks from one place
  • Authentication Platform: secure onboarding via RADIUS, portal, and MAC auth
  • Conference Tool: schedule and customize network settings without reconfiguration
  • Mobile Apps: iOS and Android apps for on-the-go control
  • Enterprise Integrations: Ruckus, Aruba, Cisco, and more

Impact & Results

5,000+
Locations
$30M+
Annual ARR
  • • Deployed across hospitality and residential sectors
  • • Reduced network management overhead for MSPs
  • • Streamlined conference provisioning
  • • 24/7 monitoring and support capabilities

Let's build something that scales

Passionate about the future of IT services and impactful partnerships. Let's talk global technology trends, program management at scale, or strategic leadership.