Resham Patel
Executive Technology Leader & Global Program Director
Bridging the gap between complex IT infrastructure and global business strategy for over 20 years. I specialize in transforming fragmented technical operations into scalable, high-performing global programs that drive enterprise value through meticulous stakeholder management and cutting-edge product solutions.
Leadership Profile
Throughout my career, I have thrived at the intersection of innovation and execution. At Safety NetAccess, I spearhead the Select Networx division, ensuring that global technology initiatives align perfectly with client growth objectives. Previously, as CIO for 16 years, I built a foundation in software development and network infrastructure from the ground up.
This unique "top-down/bottom-up" perspective allows me to communicate effectively with engineering teams while providing the strategic roadmap required by C-Suite and Board-level stakeholders.
Core Leadership Pillars
Strategic Focus Areas
Global Expansion
Scaling IT and service delivery models across international markets
Operational Excellence
Modernizing legacy systems to improve efficiency and reduce technical debt
Strategic Partnerships
Cultivating long-term relationships that turn technical vendors into true business partners
Key Achievements
Annual Recurring Revenue driven through strategic product initiatives
Years as CIO building software development and network infrastructure from the ground up
Years of product leadership and B2B SaaS experience
Product discovery expert, achieving product-market fit from scratch
Work Experience
Executive Director, Global Head of Select Networx
SAFETY NETACCESS
Westwood, MA
- •Lead product strategy and vision for B2B SaaS platform, achieving product-market fit through intensive 0→1 product discovery in MDU and hospitality sectors
- •Oversee 15-member engineering and design team, transforming the Product Development Lifecycle to drive platform adoption and usage
- •Generated $3 million in ARR by executing global Universal WIFI initiative for large-scale business travel and hospitality environments
- •Spearhead AI-driven solutions for network monitoring and middleware integration, optimizing logistics and connectivity
Chief Information Officer & Co-Founder
UNITED SOLUTION
Clemmons, NC
- •Led product management for internal B2B SaaS ticketing system and CRM, maximizing user adoption and operational efficiency
- •Transformed company into major technology provider by identifying product-market fit for network services, VoIP, and AI-adjacent managed IT solutions
- •Managed 20-person technical support and engineering team, defining performance KPIs to ensure high platform reliability
- •Oversaw cloud-based SaaS platform development through global offices, managing end-to-end software product lifecycle
Senior Software Consultant
ORACLE
- •Developed functional specifications for HRMS product modules, translating complex requirements into actionable product strategy for Fortune 500 companies
- •Managed major PeopleTools upgrades and product patches, maintaining high usage metrics and system stability
- •Enhanced product quality through performance testing and custom reporting, defining data-driven KPIs
Skills & Expertise
Product Leadership
- • Product Strategy & Management
- • Product-Market Fit
- • Product Development Lifecycle
- • KPI Definition
- • PLG Motions
- • 0→1 Product Discovery
- • Roadmapping
Technical & Innovation
- • B2B SaaS Platforms
- • AI-driven Solutions
- • Cloud-Based Solutions
- • AWS Migration
- • Middleware Integration
- • Network Monitoring SaaS
- • VoIP & CCTV Systems
Management & Execution
- • Team Leadership
- • Agile & Scrum Methodologies
- • Cross-functional Leadership
- • C-level Collaboration
- • Strategic Planning
- • Budget Management
- • Nearshore Team Management
Certifications
Portfolio
Showcasing enterprise-level technology solutions that I have overseen to drive innovation and deliver measurable business value
SNAPx Platform
Enterprise Network Management Solution
A comprehensive B2B SaaS platform providing centralized network management, authentication, and reporting for technology integrators. Deployed in over 5,000 locations including hotels, multi-family units, senior living facilities, and more.
SNAPx Dashboard - Centralized Network Management Interface
Key Features
Impact & Results
- • Deployed across hospitality and residential sectors
- • Reduced network management overhead for MSPs
- • Streamlined conference provisioning
- • 24/7 monitoring and support capabilities